Shipping and Payment


Marmuro’s fireplace mantels, sculptures and fountains are handmade, and properly prepared and secured for transport. Therefore the process of their formation and transport lasts from three to four months.


The ordering process varies depending on the availability of goods, which are as follows:

Available from stock – a product with this status is in our warehouse, and is –as the name suggests – immediately available.

In production – a product with this status has already been ordered. As a result, the waiting time for this product is shorter than the objects available on request. With each item the exact date of its arrival in stock is given.

Available on request – a product is performed on a special, individual clients order. Delivery time takes from three to four months.


When ordering goods from the warehouse, the client must pay in advance to the specified bank account. However, if the order status is "in production" or "available on request", the payment shall be based on the proforma invoice issue, taking into account 50% of the value of the contract. The remaining parts of the payment should be made when the goods are already in stock and ready to ship.

Shipping cost

The supply consists of the following costs: packing, handling, shipping and insurance. Delivery of all Marmuro’s products to the European Union territory was included in the price posted on the store’s website. European Union countries include Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom.

Delivery time

Respecting our clients time, and taking into account the size and weight of our products, we strive to deliver products at a time convenient to the customer. We determine and confirm the exact date and time of the receipt of the shipment, so that the customer can be prepared. Shipments can be monitored on the courier's website by typing in the tracking number.

Orders in Poland, and other European countries (for logistical reasons) are finalised from 48h to a maximum of five working days. However, each shipment takes place after confirmation from the client, as it’s important for such a large delivery the client is aware of the delivery time and schedule.

Delivery method

Reputable transport and logistics group GEFCO supplies fireplace mantels and the rest of Marmuro’s range in Poland. In other European countries Marmuro’s fireplace mantels, fountains and sculptures are delivered by suppliers specializing in logistics within the country (including, a leading global operator – DB Schenker).

In both cases, the orders are executed by courier in a "side-side" system. This means that loading takes place at Marmuro, and then the goods will arrive directly to the customer's door. Deliveries are serviced by courier cars equipped with the elevator, which enables efficient unloading of pallets. Though normally the delivery does not include bringing the fireplace mantel to the customer’s house, couriers are willing to help carry the pallet to the garage.

Please remember to check the shipment’s content in the presence of the courier.

Security guarantee

Fireplace mantels, sculptures, and fountains are packed in wooden crates to guarantee the safe delivery of the product. The equipment is tightly wrapped and immobilized. Therefore, none of the components can be damaged. The ordered product also has the adequate insurance, so that the client does not have to worry about any problems in shipment.